I cancelled my ticket on June 28 at 12:12 PM, which was approximately 33 hours before the scheduled departure on June 29 at 9:10 PM. This clearly falls OUTSIDE the 24-hour cancellation window.

To the IRCTC Customer Service Team, I am writing to lodge a formal complaint regarding the incorrect application of cancellation...

Waqeel Paswan

Jun 28, 2026

Complaint ID: CMP–766

Train Details

Train Number: 15113 Train Name: Chhapra express

Gomtinagar

Sidhawalia

Ticket Price: ₹422.25 Coach/Class: S4

Complaint Details

Complaint Filed By: Waqeel Paswan Complaint Date: 28/06/2026

Complaint Type: I cancelled my ticket on June 28 at 12:12 PM, which was approximately 33 hours before the scheduled departure on June 29 at 9:10 PM. This clearly falls OUTSIDE the 24-hour cancellation window.

Complaint Text

To the IRCTC Customer Service Team, I am writing to lodge a formal complaint regarding the incorrect application of cancellation charges on my recently cancell

Complaint Description

To the IRCTC Customer Service Team, I am writing to lodge a formal complaint regarding the incorrect application of cancellation charges on my recently cancelled tatkal ticket. Booking Details: • PNR Number: 2520382166 • Train Number: 15113 • Scheduled Departure: June 29, 2026 at 9:10 PM • Cancellation Date: June 28, 2026 at approximately 12:12 PM Issue: I cancelled my ticket on June 28 at 12:12 PM, which was approximately 33 hours before the scheduled departure on June 29 at 9:10 PM. This clearly falls OUTSIDE the 24-hour cancellation window. According to IRCTC's tatkal cancellation policy: - Cancellations within 24 hours of departure: No refund - Cancellations beyond 24 hours: Refund with standard cancellation charges (typically 10-20%) Since my cancellation was 33 hours before departure, I should be eligible for a refund with reasonable cancellation charges deducted. However, IRCTC has incorrectly applied the "no refund" policy, which should only apply to cancellations within 24 hours of departure. Request: I request an immediate review of my cancellation and the issuance of a refund with appropriate cancellation charges deducted from the original ticket amount. I have been a regular IRCTC user and this is an error on IRCTC's part. I look forward to a swift resolution. Thank you for your immediate attention to this matter. Yours faithfully, Waqeel Paswan 6386201669 waqilpaswan5@gmail.com