Missed my train due to an emergency. Despite having a valid Karnal–Delhi ticket, I was wrongly charged up to Delhi....
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Missed my train due to an emergency. Despite having a valid Karnal–Delhi ticket, I was wrongly charged up to Delhi. Kindly review and refund the excess amount.
Complaint Description
Subject: Complaint Regarding Excess Fare Charged Despite Valid Onward Ticket Respected Sir/Madam, I would like to lodge a complaint regarding an issue I faced during my journey on 4 August 2026. I had a confirmed ticket for Train No. 22478 Vande Bharat Express from Ambala Cantt to New Delhi for two passengers. Unfortunately, due to an unavoidable emergency, we reached the station late and were unable to board the train. As we urgently needed to reach Delhi, we immediately tried to book tickets on Train No. 12046 New Delhi Shatabdi Express. Tickets from Ambala Cantt to New Delhi were not available, so we had no option but to book tickets from the next station, Karnal, to New Delhi. Because of the emergency, we boarded the Shatabdi Express from Ambala Cantt. When the Ticket Examiner (TTE) checked our tickets, we honestly explained the entire situation and showed both our missed Vande Bharat tickets and our valid Shatabdi tickets from Karnal to New Delhi. Despite this, the TTE charged us excess fare/penalty for the entire journey from Ambala Cantt to New Delhi. We believe this was unfair because we already held valid tickets from Karnal to New Delhi. If any excess fare or penalty was applicable, it should have been limited only to the Ambala Cantt to Karnal portion of the journey, not the entire route up to Delhi. We respectfully request the Railway authorities to review this matter, understand the genuine emergency we faced, and refund the excess amount that was wrongly charged. We also request that you kindly contact us by phone if any further clarification is required. We sincerely hope for a fair resolution to this issue. Thank you for your time and consideration.
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