Train Short Terminated and No Refund as Offline Ticket was Purchased
Train Details
Complaint Details
Complaint Text
Train Short Terminated and No Refund as Offline Ticket was Purchased
Complaint Description
To The Chief Commercial Manager (Refunds), Concerned Zonal Railway Subject: Request for Refund of Unperformed Journey and Compensation for Hardship Due to Premature Termination of Train No. 12215 Garib Rath Express (Journey Date: 07-07-2026) Respected Sir/Madam, I respectfully submit that I had booked three reserved tickets for travel by Train No. 12215 – Garib Rath Express from Rewari to Borivali for the journey dated 07-07-2026 under PNR No. 2455798891. During the journey, the train was unexpectedly terminated short at Surat Railway Station, and the passengers were not carried up to the booked destination, i.e., Borivali. As I was travelling with my family, including luggage, my immediate concern was to arrange an alternate mode of transport to reach our destination. Owing to the sudden termination of the train, we remained stranded at Surat for approximately 2 to 3 hours before we could secure another train to Borivali. Consequently, we suffered considerable inconvenience, mental stress, physical hardship, and unnecessary expenditure. Due to these exceptional circumstances and the urgency of arranging alternate travel, I could not approach the reservation counter at Surat Railway Station for filing a TDR. Further, the online TDR filing facility was also not available in this case, thereby depriving me of the opportunity to submit the refund claim within the prescribed time. I, therefore, request your good office to kindly: 1. Process the admissible refund for the unperformed portion of the journey from Surat to Borivali, notwithstanding the non-filing of the TDR, considering the exceptional circumstances. 2. Reimburse the additional expenses, if permissible under the Railway rules, incurred in arranging alternate travel from Surat to Borivali. 3. Grant suitable compensation/ex gratia relief for the undue hardship, mental agony, inconvenience, and loss of valuable time suffered by my family due to the premature termination of the train and the consequent delay of approximately 2 to 3 hours in arranging onward travel. The details of the journey are as under: • Train No. & Name: 12215 – Garib Rath Express • Journey Date: 07-07-2026 • From: Rewari • To: Borivali • Number of Passengers: 3 • PNR No.: 2455798891 • Ticket No.: 95964917 Documents Enclosed: 1. Copy of the reserved ticket. 2. Identity proof. 3. Proof of alternate travel from Surat to Borivali (if available). 4. Copies of any receipts relating to additional expenditure (if available). In view of the facts stated above, I humbly request you to consider my representation sympathetically, condone the delay in filing the refund claim, and arrange for the admissible refund along with suitable compensation/reimbursement for the inconvenience and additional expenses incurred. I shall be grateful for your kind consideration and an early resolution of my request. Thanking you. Yours faithfully, Rajesh Mundra Mobile: +91 9004398793 Email: carajeshmundra@gmail.com Address: B-203, Chandresh Heights, Near Bhayandar East Subway, Jesal Park, Bhayandar (East), Maharashtra – 401105 Date: 05/08/2026
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