Urgent Complaint: Payment Successful but Ticket Not Generated – Request for Tatkal Quota Adjustment
Train Details
Complaint Details
Complaint Text
Urgent Complaint: Payment Successful but Ticket Not Generated – Request for Tatkal Quota Adjustment
Complaint Description
Payment of Rs 7538.10 was successfully deducted for booking 7 passengers including 2 children on Train No 19321 INDB PNBE EXP from Ujjain to Ayodhya Cantt for 28 November 2026. Transaction ID is 100006877867461. However ticket and PNR were not generated due to a technical issue. Railway helpline confirmed that the transaction failed due to a technical problem and refund will be processed. Since 2 children are travelling with us, refund alone does not solve the problem. Seats were available when payment was successfully made. I request that the amount already paid be adjusted towards Tatkal booking for all 7 passengers without additional financial burden caused by this technical failure. Kindly provide an urgent solution.
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