Complaint Regarding Excessive Delay of Train No. 11017 – Karaikal Weekly Express and Disruption of Connecting Travel Plans
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Complaint Details
Complaint Text
Complaint Regarding Excessive Delay of Train No. 11017 – Karaikal Weekly Express and Disruption of Connecting Travel Plans
Complaint Description
**To:** The Railway Authorities / Indian Railways **Subject: Complaint Regarding Excessive Delay of Train No. 11017 – Karaikal Weekly Express and Disruption of Connecting Travel Plans** Respected Sir/Madam, I wish to lodge a formal complaint regarding the excessive delay of Train No. 11017 – Karaikal Weekly Express on 18 October 2026, which disrupted my planned train journeys and caused considerable inconvenience. I had booked the following three train journeys: 1. **Train No. 11017 – Karaikal Weekly Express** PNR: 8655139904 Journey: Chennai Egmore (MS) to Nagore (NCR) Date: 18 October 2026 Scheduled departure: 11:15 AM Scheduled arrival: 5:58 PM Scheduled duration: 6 hours 43 minutes. 2. **Train No. 20628 – NCJ MS VB Express** PNR: 4246622436 Journey: Tirunelveli Junction (TEN) to Chennai Egmore (MS) Date: 19 October 2026 Scheduled departure: 3:15 PM Scheduled arrival: 11:05 PM Scheduled duration: 7 hours 50 minutes. 3. **Train No. 20683 – TBM SCT SF Express** PNR: 4953748687 Journey: Thiruvarur Junction (TVR) to Tirunelveli Junction (TEN) Date: 19 October 2026 Scheduled departure: 2:00 AM Scheduled arrival: 8:45 AM Scheduled duration: 6 hours 45 minutes. According to the train-status information available to me, Train No. 11017 was scheduled to arrive at Nagore at 5:58 PM and depart at 6:00 PM. However, the updated schedule showed an arrival at 8:37 PM and departure at 8:45 PM, resulting in a delay of approximately 2 hours 39 minutes to 2 hours 45 minutes. This unexpected delay seriously affected my travel schedule and caused uncertainty regarding my subsequent journey arrangements. Despite booking my tickets in advance, I was put to considerable inconvenience due to the delay. I request the Railway Authorities to investigate the reason for this delay, provide an explanation, and inform me whether I am eligible for any refund or compensation under the applicable railway rules. I also request appropriate action to prevent such inconvenience to passengers in the future. I am enclosing the relevant ticket details and train-status screenshots for verification. Thank you for your consideration. Yours faithfully,
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