omplaint Regarding Excessive Delay,Poor Maintenance, and Unclean Coach, of Train No. 22920 ADI-MAS Humsafar Express
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Complaint Details
Complaint Text
omplaint Regarding Excessive Delay,Poor Maintenance, and Unclean Coach, of Train No. 22920 ADI-MAS Humsafar Express
Complaint Description
Respected Sir/Madam, I would like to lodge a formal complaint regarding the poor condition and excessive delay of Train No. 22920 ADI-MAS Humsafar Express. My wife is currently traveling on this train from Pune to Chennai. From Pune onwards, the condition of the coach has been extremely unsatisfactory. The toilets were not cleaned, the coach was not maintained properly, and basic hygiene standards expected from Indian Railways were not met. In addition to the poor cleanliness, the train has experienced a significant delay. After entering Tamil Nadu, the train was stopped for more than one and a half hours without adequate information being provided to passengers. What has caused further frustration is that several trains that were scheduled behind Train No. 22920, including trains departing later than our train from Pune/CSMT, were given priority and proceeded ahead while our train remained halted for extended periods. Passengers were not provided with any clear explanation for this repeated delay. As a result, trains that were expected to arrive later were allowed to move forward while our train continued to lose time. Because of this delay, my wife is likely to miss her onward connecting train from Chennai Egmore scheduled at 5:00 PM. This has caused considerable inconvenience, stress, and potential financial loss. The delay is entirely beyond the passenger's control. I request Indian Railways to: Investigate the reasons for the poor cleanliness and lack of maintenance in the coach. Examine the cause of the excessive delay of Train No. 22920. Clarify why trains scheduled after Train No. 22920 were allowed to proceed ahead while this train remained delayed. Take corrective action against the responsible departments. Improve passenger communication whenever significant delays occur. Improve passenger service and cleanliness standards to prevent similar incidents in the future. Passengers expect safe, clean, and reliable transportation. Unfortunately, the service experienced on this journey has fallen far below acceptable standards. I request that this complaint be taken seriously and that appropriate action be initiated. Thank you.
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